Return & Refund Policy
We want you to be satisfied with your purchase from Casual Optics.
Return Eligibility
Returns are accepted within 14 days of delivery for eligible items.
To qualify for a return:
- Items must be unused and in original condition.
- Items must include original packaging.
- Items must not show signs of wear, damage, or misuse.
Non-Returnable Items
For hygiene and quality control reasons, we do not accept returns on:
- Used eyewear
- Damaged items caused by misuse
- Clearance or final sale items
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the issue
We will review the issue and provide a replacement or refund if approved.
Refund Process
Once your return is received and inspected, approved refunds will be issued to your original payment method.
Please allow:
- 3–7 business days for inspection and processing
- Additional time for your bank or card provider to post the refund
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Order Cancellations
Orders may only be canceled before they are processed.
Once an order has been processed or shipped, it cannot be canceled.
Contact
For return or refund requests:
Support@CasualOptics.com