FAQ's
Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–3 business days. Shipping usually takes 6–15 business days depending on your location and carrier conditions. Please refer to our Shipping Policy
Do you offer tracking information?
Yes. Once your order ships, you’ll receive a tracking number by email so you can monitor delivery updates.
Do you ship internationally?
Currently, shipping availability depends on the destination country. Available shipping options will appear at checkout.
Can I change or cancel my order after placing it?
If your order has not been processed yet, contact us as soon as possible and we’ll do our best to help.
Why did I receive separate packages?
Some items may ship separately depending on warehouse availability or product variations.
Products
Are your glasses polarized?
Some styles include polarized lenses while others do not. Product details are listed on each product page.
Are the sunglasses UV protected?
Yes. Our sunglasses are designed to provide UV protection for everyday wear.
Do the glasses come with a case?
No. Glasses cases are sold separately.
Are your glasses unisex?
Yes. Most CasualOptics styles are designed to be worn by both men and women.
Will these glasses fit my face shape?
We offer a variety of frame styles designed to fit different face shapes comfortably. Product images and sizing details can help guide your choice.
Returns & Refunds
What is your return policy?
If there is an issue with your order, contact us within 14 days of delivery. Items must be unused and in original condition. Please refer to our Return & Refund Policy.
What if my item arrives damaged?
Please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can assist you quickly. Please refer to our Return & Refund Policy.
Do you offer refunds?
Refunds may be approved for damaged, defective, or incorrect items. Approved refunds are returned to the original payment method. Please refer to our Return & Refund Policy.
Who pays for return shipping?
Return shipping responsibility depends on the reason for the return. If we made an error, we’ll make it right. Please refer to our Return & Refund Policy.
Will these glasses fit my face shape?
We offer a variety of frame styles designed to fit different face shapes comfortably. Product images and sizing details can help guide your choice.
Payments & Security
What payment methods do you accept?
We accept major credit cards, debit cards, and other payment methods available through Shopify Payments.
Is my payment information secure?
Yes. All payments are processed securely through trusted payment providers. We do not store your card information.
Contact & Support
How can I contact Casual Optics?
You can reach us through the contact form on our website or by email at Support@CasualOptics.com
How long does customer support take to respond?
We aim to respond to all inquiries within 24–48 business hours.
Where is Casual Optics based?
Casual Optics is based in Atlanta, Georgia, USA.
Brand & Lifestyle
What makes Casual Optics different?
Casual Optics focuses on stylish, everyday eyewear that looks premium without the luxury markup.
Are your products designed for everyday wear?
Yes. Our collections are built for casual daily use, travel, driving, outdoor activities, and lifestyle wear.
Will you release new styles?
Yes. We plan to continue expanding the Casual Optics collection with new frame styles, colors, and seasonal releases.